Based on public reviews and response behavior.
100 reviews over 3,886 days (about 0.8 per month). Busiest month: 21% of reviews. Languages: en 100%.
Flight & Hotel Booking average: score 66.7, rating 4.33 stars, reply rate 44.9%, over 1,256 ranked companies · benchmark 6 Oct 2026
Score
39.8
Industry average 66.7
26.9 below average
Rating
2.84
Industry average 4.33
1.49 below average
Reply rate
—
Industry average 44.9%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
48% of reviews positive, 52% negative
Covering November 2021 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
Included in the full report
Unlock the full report — $4.99Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,256 ranked companies in Flight & Hotel Booking (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.349 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.727). Review the worst months in the trend data to identify specific operational or product issues.
