Based on public reviews and response behavior.
191 reviews over 26 days (about 224 per month). Busiest month: 56% of reviews — one month dominates this sample. Languages: en 60%, de 40%.
Flight & Hotel Booking average: score 69.7, rating 4.44 stars, reply rate 46.4%, over 1,292 ranked companies · benchmark 30 Oct 2026
Score
41.6
Industry average 69.7
28.1 below average
Rating
4.45
Industry average 4.44
in line with average
Reply rate
—
Industry average 46.4%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
55% of reviews positive, 45% negative
Covering September 2026 — 85 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 191 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,292 ranked companies in Flight & Hotel Booking (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.103 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 41.6 sits in the bottom quarter of about 1,300 ranked Flight & Hotel Booking companies (25th percentile: 60, median: 72). The weakest topic and the reply rate are the two levers that move this score fastest.
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