Based on public reviews and response behavior.
Among fully-analyzed Apparel & Fashion companies
73% of reviews positive, 26% negative
Covering August 2024 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.
Showing 488 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.
Sentiment has been declining over the period shown.
Share of theme mentions
Most feedback concerns Delivery Shipping.
The most common complaint theme is Communication, making up 10.2% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 509 analyzed reviews. Sentiment is holding steady: 92.9% of reviews in the last three months were positive, compared with 90.9% in the three months before that.
