Indochino

Apparel & Fashion • United Statesindochino.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

66/100

+18.8 vs. last month4.03 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Apparel & Fashion companies

#56of 330

Top 17% · Top Tier

#1 (best)#330 (worst)

#54Peer

#55Peer

#56This company

#57Peer

#58Peer

Overall Customer Sentiment

Category Leader

78% of reviews positive, 21% negative

78%

positive

Positive78%
Neutral1%
Negative21%

Sentiment Balance

Covering October 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

24.0%

Product Quality

20.4%

Loyalty

14.5%

Delivery Shipping

9.5%

Onboarding

9.0%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 9.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH51/100

51/100

signal score

•Built from a negative-review share of 29.7% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

72.0%

4★

3.8%

3★

0.2%

2★

2.7%

1★

21.3%

Based on 600 analyzed reviews. Sentiment is slipping: 80.0% of reviews in the last three months were positive, compared with 88.2% in the three months before that.

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