Customereye

Dr. Martens

Apparel & Fashionwww.drmartens.com

Review data last updated .

Based on public reviews and response behavior.

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195 reviews over 84 days (about 71 per month). Busiest month: 42% of reviews. Languages: en 61%, fr 24%, it 6%.

Overall Score

39/100
Short observation window (84 days)
+16.1 vs. last month3.90 ★ average rating · 195 reviews
39/100 from 195 reviews over 3 months, moderate confidence. trend not shown: window under six months.

Apparel & Fashion average: score 64.9, rating 4.29 stars, reply rate 36.9%, over 3,001 ranked companies · benchmark 29 Oct 2026

Score

38.5

Industry average 64.9

26.4 below average

Rating

3.90

Industry average 4.29

0.39 below average

Reply rate

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Industry average 36.9%

not measured

Competitive Performance Rank

Among ranked Apparel & Fashion companies

#2874of 3001 ranked in Apparel & Fashion
Top 96% · Bottom Tierup 1029 from last month
#1 (best)#3001 (worst)
#2872Peer
#2873Peer
#2874This company
#2875Peer
#2876Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

52% of reviews positive, 46% negative

52%
positive
  • Positive52%
  • Neutral3%
  • Negative46%

Sentiment Balance

Covering October 2026 — 49 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 63% of reviews in this period, with 35% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 3 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Customer Support
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Problem Resolution
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Product Quality
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Value For Money
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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