Based on public reviews and response behavior.
1,999 days of reviews, with a sparse monthly review flow. Busiest month: 35% of reviews. Languages: en 100%.
Apparel & Fashion average: score 56.3, rating 3.64 stars, reply rate 31.5%, over 3,581 ranked companies · benchmark 9 Nov 2026
Score
46.7
Industry average 56.3
9.6 below average
Rating
2.68
Industry average 3.64
0.96 below average
Reply rate
—
Industry average 31.5%
not measured
Among ranked Apparel & Fashion companies
Only companies with enough recent, scoreable reviews are ranked.
52% of reviews positive, 48% negative
Covering October 2020, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.
Share of theme mentions
Themes from this company's most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,581 ranked companies in Apparel & Fashion (benchmark 9 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.159 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -1.897). Review the worst months in the trend data to identify specific operational or product issues.
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