Based on public reviews and response behavior.
600 reviews over 609 days (about 30 per month). Busiest month: 14% of reviews.
Food & Beverage average: score 61.8, rating 4.22 stars, reply rate 32.8%, over 2,957 ranked companies · benchmark 13 Oct 2026
Score
52.1
Industry average 61.8
9.7 below average
Rating
4.42
Industry average 4.22
0.20 above average
Reply rate
—
Industry average 32.8%
not measured
Among ranked Food & Beverage companies
Only companies with enough recent, scoreable reviews are ranked.
80% of reviews positive, 19% negative
Covering December 2024 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 0% negative and 25% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,957 ranked companies in Food & Beverage (benchmark 13 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around response speed scores -0.356 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 52.1 sits in the bottom quarter of about 3,000 ranked Food & Beverage companies (25th percentile: 53, median: 62). The weakest topic and the reply rate are the two levers that move this score fastest.
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