Customereye

Tesco

Food & Beverage • United Kingdomwww.tesco.com

Review data last updated .

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

35/100
+16.7 vs. last month2.77 ★ average rating · 602 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#533of 551
Top 97% · Bottom Tier
#1 (best)#551 (worst)
#531Peer
#532Peer
#533This company
#534Peer
#535Peer

Overall Customer Sentiment

Below Average

49% of reviews positive, 50% negative

49%
positive
  • Positive49%
  • Neutral1%
  • Negative50%

Sentiment Balance

Covering November 2024 — 6 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 17% of reviews in this period, with 83% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 582 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
24.4%
Loyalty
17.5%
Product Quality
12.3%
Pricing
10.6%
Delivery Shipping
10.5%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 24.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH85/100
85/100
signal score
  • •Built from a negative-review share of 49.8% across this company's analyzed reviews.
  • •11 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.8avg rating
5★
36.5%
4★
6.1%
3★
3.2%
2★
6.0%
1★
48.2%

Based on 602 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 28.6% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis