Based on public reviews and response behavior.
600 reviews over 1,094 days (about 17 per month). Busiest month: 11% of reviews.
Food & Beverage average: score 61.8, rating 4.22 stars, reply rate 32.8%, over 2,979 ranked companies · benchmark 15 Oct 2026
Score
40.4
Industry average 61.8
21.4 below average
Rating
3.40
Industry average 4.22
0.82 below average
Reply rate
—
Industry average 32.8%
not measured
Among ranked Food & Beverage companies
Only companies with enough recent, scoreable reviews are ranked.
58% of reviews positive, 41% negative
Covering July 2024 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,979 ranked companies in Food & Beverage (benchmark 15 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.381 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.577). Review the worst months in the trend data to identify specific operational or product issues.
Included in the full report
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