Arby's

Food & Beverage • United Stateswww.arbys.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

40/100

+24.2 vs. last month1.92 ★ average rating · 587 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#519of 551

Top 94% · Bottom Tier

#1 (best)#551 (worst)

#517Peer

#518Peer

#519This company

#520Peer

#521Peer

Overall Customer Sentiment

Below Average

28% of reviews positive, 71% negative

28%

positive

Positive28%
Neutral1%
Negative71%

Sentiment Balance

Covering September 2024 — 12 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 574 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Loyalty

22.7%

Delivery Shipping

20.0%

Product Quality

13.1%

Pricing

11.4%

Customer Support

11.1%

Most feedback concerns Loyalty.

The most common complaint theme is Loyalty, making up 22.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH100/100

100/100

signal score

•Built from a negative-review share of 72.3% across this company's analyzed reviews.
•15 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.9avg rating

5★

15.2%

4★

2.7%

3★

4.9%

2★

13.5%

1★

63.7%

Based on 587 analyzed reviews. Sentiment is slipping: 23.3% of reviews in the last three months were positive, compared with 34.8% in the three months before that.

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