Based on public reviews and response behavior.
797 reviews over 2,805 days (about 8.7 per month). Busiest month: 4% of reviews. Languages: en 98%, de 2%, unknown 1%.
Food & Dining average: score 52.0, rating 3.33 stars, reply rate 18.6%, over 391 ranked companies · benchmark 30 Oct 2026
Score
46.1
Industry average 52.0
5.9 below average
Rating
3.22
Industry average 3.33
0.11 below average
Reply rate
—
Industry average 18.6%
not measured
Among ranked Food & Dining companies
Only companies with enough recent, scoreable reviews are ranked.
60% of reviews positive, 38% negative
Covering July 2026 — 10 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 70% of reviews in this period, with 30% negative and 0% neutral.
Share of theme mentions
Themes from the 797 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 391 ranked companies in Food & Dining (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.106 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
"Product Quality" is the strongest recurring theme in the reviews: 315 mentions with a sentiment score of 70.90/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
