Food & Dining customer reviews: the 2026 benchmark
CustomerEye analysed 569 Food & Dining companies, which average an overall score of 51.9 out of 100 across 201,782 customer reviews. Across the industry, Communication is the weakest theme, with an average sentiment of 49.2 out of 100.
Headline figures
- Companies analysed
- 569
- Average score
- 51.9 / 100
- Average rating
- 3.39 / 5
- Positive reviews
- 61.1%
- Reviews behind the benchmark
- 201,782
188 of these companies show a rising review trend.
Highest-scoring Food & Dining companies
| # | Company | Score | Rating | Reviews |
|---|---|---|---|---|
| 1 | VegMeUp | 97.1 | 4.98 | 54 |
| 2 | Caterglobe Ltd. | 94.1 | 5.00 | 52 |
| 3 | The Welsh Truffle Company | 91.0 | 4.99 | 100 |
| 4 | The Tipsy Imp | 90.4 | 5.00 | 94 |
| 5 | Dynamic Chemicals Ltd | 87.8 | 4.74 | 100 |
| 6 | Hallsintl | 87.4 | 4.51 | 75 |
| 7 | Restaurant Kits | 86.9 | 4.67 | 100 |
| 8 | Hungry Horse | 86.0 | 4.64 | 174 |
| 9 | Reinos de Taifas | 84.7 | 4.93 | 100 |
| 10 | Pronto Eat | 84.5 | 4.46 | 100 |
What Food & Dining customers talk about
Average sentiment per theme across the industry, weakest first (0–100).
Food & Dining: average sentiment by theme
| Category | Value (score) |
|---|---|
| Communication | 49.2 score |
| Problem Resolution | 55.1 score |
| Delivery Shipping | 61.3 score |
| Pricing | 61.5 score |
| Response Speed | 65 score |
| Loyalty | 67.2 score |
| Value For Money | 68.4 score |
| Customer Support | 69.2 score |
| Onboarding | 71.2 score |
| Product Quality | 72.7 score |