Based on public reviews and response behavior.
982 reviews over 706 days (about 42 per month). Busiest month: 7% of reviews. Languages: no 48%, unknown 27%, en 20%.
Cosmetics & Fragrance average: score 63.7, rating 4.25 stars, reply rate 36.5%, over 396 ranked companies · benchmark 30 Oct 2026
Score
42.7
Industry average 63.7
21.0 below average
Rating
4.21
Industry average 4.25
0.04 below average
Reply rate
—
Industry average 36.5%
not measured
Not ranked
too few reviews in a supported language
Text sentiment could not be measured for this company: only 47% of its reviews are in a language we score. Star ratings and review counts below are unaffected.
Reviews are mostly in no
Text sentiment could not be measured for this company: only 47% of its reviews are in a language we score. Star ratings and review counts below are unaffected.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 396 ranked companies in Cosmetics & Fragrance (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.107 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.207). Review the worst months in the trend data to identify specific operational or product issues.
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