Plantmade

Cosmetics & Fragrance • United Kingdomweareplantmade.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

46/100

+20.8 vs. last month3.59 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Cosmetics & Fragrance companies

#171of 191

Top 90% · Bottom Tier

#1 (best)#191 (worst)

#169Peer

#170Peer

#171This company

#172Peer

#173Peer

Overall Customer Sentiment

Below Average

67% of reviews positive, 32% negative

67%

positive

Positive67%
Neutral0%
Negative32%

Sentiment Balance

Covering October 2024 — 27 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 48% of reviews in this period, with 52% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

19.2%

Product Quality

15.0%

Customer Support

12.3%

Loyalty

11.5%

Communication

10.5%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 19.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH67/100

67/100

signal score

•Built from a negative-review share of 33.7% across this company's analyzed reviews.
•9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.6avg rating

5★

56.2%

4★

6.5%

3★

5.2%

2★

4.3%

1★

27.8%

Based on 600 analyzed reviews. Sentiment is slipping: 32.0% of reviews in the last three months were positive, compared with 41.0% in the three months before that.

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