Lush

Cosmetics & Fragrance • United Kingdomwww.lush.co.uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

52/100

−6.5 vs. last month2.74 ★ average rating · 1,312 reviews

Competitive Performance Rank

Among fully-analyzed Cosmetics & Fragrance companies

#135of 191

Top 71% · Mid Pack

#1 (best)#191 (worst)

#133Peer

#134Peer

#135This company

#136Peer

#137Peer

Overall Customer Sentiment

Mid Pack

51% of reviews positive, 48% negative

51%

positive

Positive51%
Neutral1%
Negative48%

Sentiment Balance

Covering July 2026 — 14 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 57% of reviews in this period, with 43% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,264 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

17.6%

Loyalty

15.1%

Product Quality

14.5%

Delivery Shipping

12.8%

Communication

11.2%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 17.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH60/100

60/100

signal score

•Built from a negative-review share of 47.9% across this company's analyzed reviews.
•6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.7avg rating

5★

36.5%

4★

2.9%

3★

5.2%

2★

8.7%

1★

46.7%

Based on 1,312 analyzed reviews. Sentiment is holding steady: 61.5% of reviews in the last three months were positive, compared with 57.8% in the three months before that.

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