Customereye

Estée Lauder

Cosmetics & Fragrance • United Stateswww.esteelauder.com

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 343 days (about 8.9 per month). Busiest month: 16% of reviews. Languages: en 93%, de 2%, es 2%.

Overall Score

35/100
−30.0 vs. last month1.32 ★ average rating · 100 reviews
35/100 from 100 reviews over 11 months, moderate confidence.

Cosmetics & Fragrance average: score 61.0, rating 4.31 stars, reply rate 37.2%, over 406 ranked companies · benchmark 8 Oct 2026

Score

34.6

Industry average 61.0

26.4 below average

Rating

1.32

Industry average 4.31

2.99 below average

Reply rate

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Industry average 37.2%

not measured

Competitive Performance Rank

Among ranked Cosmetics & Fragrance companies

#393of 406 ranked in Cosmetics & Fragrance
Top 97% · Bottom Tierup 12 from last month
#1 (best)#406 (worst)
#391Peer
#392Peer
#393This company
#394Peer
#395Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

21% of reviews positive, 78% negative

21%
positive
  • Positive21%
  • Neutral1%
  • Negative78%

Sentiment Balance

Covering August 2026 — 3 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Loyalty
Hidden
Product Quality
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Customer Support
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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