Customereye

Copycat Fragrances

Cosmetics & Fragrance • United Kingdomcopycatfragrances.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

43/100
3.36 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Cosmetics & Fragrance companies

#177of 191
Top 93% · Bottom Tier
#1 (best)#191 (worst)
#175Peer
#176Peer
#177This company
#178Peer
#179Peer

Overall Customer Sentiment

Below Average

63% of reviews positive, 35% negative

63%
positive
  • Positive63%
  • Neutral2%
  • Negative35%

Sentiment Balance

Covering October 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
19.6%
Product Quality
17.2%
Loyalty
16.4%
Pricing
11.8%
Customer Support
10.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 19.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM35/100
35/100
signal score
  • Built from a negative-review share of 33.0% across this company's analyzed reviews.
  • 6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.4avg rating
5
51.7%
4
5.0%
3
3.3%
2
7.3%
1
32.7%

Based on 600 analyzed reviews. Sentiment is improving: 44.4% of reviews in the last three months were positive, compared with 36.0% in the three months before that.

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