Based on public reviews and response behavior.
144 reviews over 975 days (about 4.5 per month). Busiest month: 8% of reviews. Languages: es 22%, de 21%, it 20%.
Cosmetics & Fragrance average: score 61.0, rating 4.31 stars, reply rate 37.2%, over 406 ranked companies · benchmark 8 Oct 2026
Score
23.8
Industry average 61.0
37.2 below average
Rating
3.08
Industry average 4.31
1.23 below average
Reply rate
—
Industry average 37.2%
not measured
Among ranked Cosmetics & Fragrance companies
Only companies with enough recent, scoreable reviews are ranked.
13% of reviews positive, 87% negative
Covering March 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.
Reviews are mostly in Spanish
Share of theme mentions
Themes extracted from 144 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 406 ranked companies in Cosmetics & Fragrance (benchmark 8 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.419 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.403). Review the worst months in the trend data to identify specific operational or product issues.
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