Sobelia

Cosmetics & Fragrancewww.sobelia.com

Review data last updated August 12, 2026.

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Based on public reviews and response behavior.

Overall Score

24/100

−16.7 vs. last month3.08 ★ average rating · 144 reviews

Competitive Performance Rank

Among fully-analyzed Cosmetics & Fragrance companies

#191of 191

Top 100% · Bottom Tier

#1 (best)#191 (worst)

#187Peer

#188Peer

#189Peer

#190Peer

#191This company

Overall Customer Sentiment

Below Average

13% of reviews positive, 87% negative

13%

positive

Positive13%
Neutral1%
Negative87%

Sentiment Balance

Covering March 2026 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 140 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

21.0%

Communication

17.1%

Customer Support

17.1%

Problem Resolution

12.4%

Loyalty

10.5%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 21.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH79/100

79/100

signal score

•Built from a negative-review share of 86.8% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.1avg rating

5★

44.4%

4★

5.6%

3★

6.3%

2★

1.4%

1★

42.4%

Based on 144 analyzed reviews. Sentiment is improving: 40.0% of reviews in the last three months were positive, compared with 19.2% in the three months before that.

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