Customereye

askINKEY | The INKEY List

Cosmetics & Fragrance • United Kingdomtheinkeylist.com

Review data last updated .

Based on public reviews and response behavior.

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600 reviews over 535 days (about 34 per month). Busiest month: 30% of reviews.

Overall Score

51/100
4.72 ★ average rating · 600 reviews
51/100 from 600 reviews over 14 months, high confidence.

Cosmetics & Fragrance average: score 61.0, rating 4.31 stars, reply rate 37.2%, over 406 ranked companies · benchmark 7 Oct 2026

Score

50.8

Industry average 61.0

10.2 below average

Rating

4.72

Industry average 4.31

0.41 above average

Reply rate

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Industry average 37.2%

not measured

Competitive Performance Rank

Among ranked Cosmetics & Fragrance companies

#327of 406 ranked in Cosmetics & Fragrance
Top 81% · Bottom Tier
#1 (best)#406 (worst)
#325Peer
#326Peer
#327This company
#328Peer
#329Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

78% of reviews positive, 21% negative

78%
positive
  • Positive78%
  • Neutral1%
  • Negative21%

Sentiment Balance

Covering October 2024 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Response Speed
Hidden
Product Quality
Hidden
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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