Customereye

Best Buy

Professional Services • United Stateswww.bestbuy.com

Review data last updated .

Based on public reviews and response behavior.

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2,144 reviews over 633 days (about 103 per month). Busiest month: 34% of reviews. Languages: en 99%, fr 0%, es 0%.

Overall Score

53/100
+2.3 vs. last month2.27 ★ average rating · 2,144 reviews
53/100 from 2,144 reviews over 22 months, high confidence.

Professional Services average: score 66.0, rating 4.35 stars, reply rate 45.1%, over 1,150 ranked companies · benchmark 30 Oct 2026

Score

52.5

Industry average 66.0

13.5 below average

Rating

2.27

Industry average 4.35

2.08 below average

Reply rate

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Industry average 45.1%

not measured

Competitive Performance Rank

Among ranked Professional Services companies

#957of 1150 ranked in Professional Services
Top 83% · Bottom Tierup 70 from last month
#1 (best)#1150 (worst)
#955Peer
#956Peer
#957This company
#958Peer
#959Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

47% of reviews positive, 52% negative

47%
positive
  • Positive47%
  • Neutral2%
  • Negative52%

Sentiment Balance

Covering August 2026 — 731 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 49% of reviews in this period, with 49% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Loyalty
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Response Speed
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Value For Money
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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