Universal Translation Services

Professional Services • United Statesuniversal-translation-services.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

49/100

−8.3 vs. last month4.54 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#398of 517

Top 77% · Bottom Tier

#1 (best)#517 (worst)

#396Peer

#397Peer

#398This company

#399Peer

#400Peer

Overall Customer Sentiment

Below Average

75% of reviews positive, 24% negative

75%

positive

Positive75%
Neutral1%
Negative24%

Sentiment Balance

Covering August 2024 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Response Speed

20.8%

Customer Support

20.6%

Product Quality

13.6%

Loyalty

10.9%

Delivery Shipping

8.0%

Most feedback concerns Response Speed.

The most common complaint theme is Problem Resolution, making up 4.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH63/100

63/100

signal score

•Built from a negative-review share of 43.7% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

81.5%

4★

6.7%

3★

3.0%

2★

1.8%

1★

7.0%

Based on 600 analyzed reviews. Sentiment is slipping: 72.7% of reviews in the last three months were positive, compared with 93.3% in the three months before that.

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