Customereye

Harvard Business Services

Professional Services • United Statesdelawareinc.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

54/100
4.84 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#279of 517
Top 54% · Mid Pack
#1 (best)#517 (worst)
#277Peer
#278Peer
#279This company
#280Peer
#281Peer

Overall Customer Sentiment

Mid Pack

85% of reviews positive, 12% negative

85%
positive
  • Positive85%
  • Neutral3%
  • Negative12%

Sentiment Balance

Covering June 2022 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 573 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2022.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
27.0%
Response Speed
17.0%
Product Quality
14.5%
Loyalty
12.3%
Onboarding
11.1%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW18/100
18/100
signal score
  • Built from a negative-review share of 28.3% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
91.2%
4
5.7%
3
1.0%
2
0.3%
1
1.8%

Based on 600 analyzed reviews. Sentiment is improving: 75.0% of reviews in the last three months were positive, compared with 20.0% in the three months before that.

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