Customereye

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Professional Services • Canadalogo.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

57/100
4.86 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#217of 517
Top 42% · Upper Half
#1 (best)#517 (worst)
#215Peer
#216Peer
#217This company
#218Peer
#219Peer

Overall Customer Sentiment

Above Average

90% of reviews positive, 9% negative

90%
positive
  • Positive90%
  • Neutral1%
  • Negative9%

Sentiment Balance

Covering July 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 595 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding
34.3%
Product Quality
22.0%
Response Speed
12.4%
Customer Support
11.1%
Loyalty
8.2%

Most feedback concerns Onboarding.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM39/100
39/100
signal score
  • Built from a negative-review share of 23.7% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
88.7%
4
9.7%
3
1.2%
2
0.0%
1
0.5%

Based on 600 analyzed reviews. Sentiment is slipping: 83.3% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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