Boxed

Professional Servicesboxed.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

53/100

−14.5 vs. last month4.61 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#313of 517

Top 61% · Mid Pack

#1 (best)#517 (worst)

#311Peer

#312Peer

#313This company

#314Peer

#315Peer

Overall Customer Sentiment

Mid Pack

82% of reviews positive, 16% negative

82%

positive

Positive82%
Neutral1%
Negative16%

Sentiment Balance

Covering November 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 592 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

22.3%

Product Quality

19.3%

Response Speed

15.5%

Loyalty

11.4%

Customer Support

11.0%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 2.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW13/100

13/100

signal score

•Built from a negative-review share of 23.3% across this company's analyzed reviews.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

84.5%

4★

5.2%

3★

2.5%

2★

2.0%

1★

5.8%

Based on 600 analyzed reviews. Sentiment is improving: 96.0% of reviews in the last three months were positive, compared with 86.4% in the three months before that.

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