Customereye

US Storage Centers

Professional Services • United Statesusstoragecenters.com

Review data last updated .

Based on public reviews and response behavior.

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Overview

Overall Score

57/100
4.23 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#218of 517
Top 42% · Upper Half
#1 (best)#517 (worst)
#216Peer
#217Peer
#218This company
#219Peer
#220Peer
Overall Customer Sentiment
Above Average

81% of reviews positive, 19% negative

81%
positive
  • Positive81%
  • Neutral1%
  • Negative19%

Sentiment Balance

Covering August 2024 — 14 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 93% of reviews in this period, with 7% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 596 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
28.8%
Product Quality
17.3%
Onboarding
11.2%
Pricing
10.3%
Loyalty
9.8%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 4.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM38/100
38/100
signal score
  • Built from a negative-review share of 28.3% across this company's analyzed reviews.
  • 10 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

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Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating
5
75.0%
4
5.5%
3
2.2%
2
2.2%
1
15.2%

Based on 600 analyzed reviews. Sentiment is improving: 85.2% of reviews in the last three months were positive, compared with 80.0% in the three months before that.

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