Customereye

Balterley

Home & Livingwww.balterley.co.uk

Review data last updated .

Based on public reviews and response behavior.

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185 reviews over 358 days (about 16 per month). Busiest month: 12% of reviews. Languages: en 100%.

Overall Score

48/100
−26.2 vs. last month4.28 ★ average rating · 185 reviews
48/100 from 185 reviews over 13 months, moderate confidence.

Home & Living average: score 66.8, rating 4.46 stars, reply rate 46.2%, over 4,785 ranked companies · benchmark 13 Oct 2026

Score

48.3

Industry average 66.8

18.5 below average

Rating

4.28

Industry average 4.46

0.18 below average

Reply rate

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Industry average 46.2%

not measured

Competitive Performance Rank

Among ranked Home & Living companies

#4374of 4785 ranked in Home & Living
Top 91% · Bottom Tierup 1016 from last month
#1 (best)#4785 (worst)
#4372Peer
#4373Peer
#4374This company
#4375Peer
#4376Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

72% of reviews positive, 27% negative

72%
positive
  • Positive72%
  • Neutral1%
  • Negative27%

Sentiment Balance

Covering October 2026 — 7 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 57% of reviews in this period, with 43% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Delivery Shipping
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Product Quality
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Response Speed
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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