LightBulbs Direct Ltd

Home & Living • United Kingdomwww.lightbulbs-direct.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

63/100

4.77 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#158of 675

Top 23% · Top Tier

#1 (best)#675 (worst)

#156Peer

#157Peer

#158This company

#159Peer

#160Peer

Overall Customer Sentiment

Category Leader

74% of reviews positive, 24% negative

74%

positive

Positive74%
Neutral2%
Negative24%

Sentiment Balance

Covering November 2024 — 113 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 24% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

24.7%

Response Speed

18.5%

Customer Support

13.4%

Product Quality

13.1%

Pricing

8.3%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM37/100

37/100

signal score

•Built from a negative-review share of 36.7% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

89.0%

4★

5.3%

3★

2.0%

2★

0.8%

1★

2.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 96.9% of reviews in the last three months were positive, compared with 95.4% in the three months before that.

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