Home & Living customer reviews: the 2026 benchmark
CustomerEye analysed 5,419 Home & Living companies, which average an overall score of 66.7 out of 100 across 1,005,303 customer reviews. Across the industry, Communication is the weakest theme, with an average sentiment of 71.1 out of 100.
Headline figures
- Companies analysed
- 5,419
- Average score
- 66.7 / 100
- Average rating
- 4.45 / 5
- Positive reviews
- 81.1%
- Reviews behind the benchmark
- 1,005,303
1,132 of these companies show a rising review trend.
Highest-scoring Home & Living companies
| # | Company | Score | Rating | Reviews |
|---|---|---|---|---|
| 1 | Diamond Shutters | 98.2 | 5.00 | 100 |
| 2 | Ideal Fitted Bedrooms Ltd | 98.0 | 4.95 | 100 |
| 3 | UDOOR bathtub door | 97.8 | 5.00 | 100 |
| 4 | Homely Blinds and Shutters | 97.7 | 5.00 | 167 |
| 5 | Andrassy Living | 97.7 | 5.00 | 62 |
| 6 | Midlands Conservatory & Garden Furniture | 97.7 | 4.91 | 100 |
| 7 | Park Furnishers | 97.5 | 4.95 | 106 |
| 8 | Tunbridge Wells Shutters Ltd | 97.4 | 5.00 | 100 |
| 9 | Hot Tub Village | 97.3 | 4.97 | 100 |
| 10 | Ralph's Orchard Limited | 97.2 | 4.97 | 100 |
What Home & Living customers talk about
Average sentiment per theme across the industry, weakest first (0–100).
Home & Living: average sentiment by theme
| Category | Value (score) |
|---|---|
| Communication | 71.1 score |
| Problem Resolution | 73.3 score |
| Pricing | 79 score |
| Delivery Shipping | 79.7 score |
| Response Speed | 81.1 score |
| Loyalty | 81.3 score |
| Customer Support | 82.3 score |
| Value For Money | 82.3 score |
| Onboarding | 86.2 score |
| Product Quality | 86.5 score |