marpac

Home & Living • United Statesmarpac.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

70/100

4.56 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#51of 675

Top 8% · Top Tier

#1 (best)#675 (worst)

#49Peer

#50Peer

#51This company

#52Peer

#53Peer

Overall Customer Sentiment

Category Leader

84% of reviews positive, 16% negative

84%

positive

Positive84%
Neutral0%
Negative16%

Sentiment Balance

Covering September 2018 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 594 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2018.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Loyalty

18.3%

Product Quality

18.3%

Customer Support

13.6%

Delivery Shipping

12.4%

Pricing

11.7%

Most feedback concerns Loyalty.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM38/100

38/100

signal score

•Built from a negative-review share of 20.7% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

75.3%

4★

12.3%

3★

7.3%

2★

3.0%

1★

2.0%

Based on 600 analyzed reviews. Sentiment is slipping: 83.3% of reviews in the last three months were positive, compared with 95.5% in the three months before that.

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