Based on public reviews and response behavior.
600 reviews over 826 days (about 22 per month). Busiest month: 12% of reviews.
Home & Living average: score 66.8, rating 4.46 stars, reply rate 46.2%, over 4,785 ranked companies · benchmark 13 Oct 2026
Score
69.5
Industry average 66.8
2.7 above average
Rating
4.56
Industry average 4.46
0.10 above average
Reply rate
—
Industry average 46.2%
not measured
Among ranked Home & Living companies
Only companies with enough recent, scoreable reviews are ranked.
84% of reviews positive, 16% negative
Covering September 2018 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 4,785 ranked companies in Home & Living (benchmark 13 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 1% of reviews against an industry average of 46%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Loyalty" is the strongest recurring theme in the reviews: 258 mentions with a sentiment score of 82.25/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
