Ace Ticket

Entertainment & Events • United Stateswww.aceticket.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

47/100

−8.2 vs. last month4.05 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#224of 322

Top 70% · Mid Pack

#1 (best)#322 (worst)

#222Peer

#223Peer

#224This company

#225Peer

#226Peer

Overall Customer Sentiment

Mid Pack

70% of reviews positive, 28% negative

70%

positive

Positive70%
Neutral2%
Negative28%

Sentiment Balance

Covering September 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 596 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

15.9%

Onboarding

14.2%

Loyalty

13.9%

Product Quality

13.8%

Pricing

12.1%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 12.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM23/100

23/100

signal score

•Built from a negative-review share of 31.0% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

60.2%

4★

13.3%

3★

9.2%

2★

6.0%

1★

11.3%

Based on 600 analyzed reviews. Sentiment is improving: 68.0% of reviews in the last three months were positive, compared with 61.1% in the three months before that.

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