Customereye

TicketSource

Entertainment & Events • United Kingdomticketsource.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

50/100
−8.8 vs. last month4.91 ★ average rating · 601 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#195of 322
Top 61% · Mid Pack
#1 (best)#322 (worst)
#193Peer
#194Peer
#195This company
#196Peer
#197Peer

Overall Customer Sentiment

Mid Pack

76% of reviews positive, 23% negative

76%
positive
  • Positive76%
  • Neutral2%
  • Negative23%

Sentiment Balance

Covering November 2024 — 71 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 66% of reviews in this period, with 34% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
24.0%
Response Speed
18.4%
Communication
15.5%
Problem Resolution
11.9%
Product Quality
9.7%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM25/100
25/100
signal score
  • •Built from a negative-review share of 22.6% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5★
96.5%
4★
1.3%
3★
0.5%
2★
0.0%
1★
1.7%

Based on 601 analyzed reviews. Sentiment is holding steady: 97.8% of reviews in the last three months were positive, compared with 99.3% in the three months before that.

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