Based on public reviews and response behavior.
100 reviews over 2,225 days (about 1.4 per month). Busiest month: 12% of reviews. Languages: en 99%, unknown 1%.
These figures describe an earlier period, not the last 12 months.
Vaping & Smoking Alternatives average: score 63.2, rating 4.51 stars, reply rate 31.0%, over 497 ranked companies · benchmark 30 Oct 2026
Score
62.9
Industry average 63.2
0.3 below average
Rating
4.04
Industry average 4.51
0.47 below average
Reply rate
—
Industry average 31.0%
not measured
Not ranked
no reviews in the last 12 months
76% of reviews positive, 22% negative
Covering July 2020 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.
Share of theme mentions
Themes from the 100 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 497 ranked companies in Vaping & Smoking Alternatives (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.137). Review the worst months in the trend data to identify specific operational or product issues.
The company replies to 61% of reviews against an industry average of 31%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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