Based on public reviews and response behavior.
162 reviews over 718 days (about 6.9 per month). Busiest month: 18% of reviews. Languages: en 100%.
Vaping & Smoking Alternatives average: score 59.5, rating 4.39 stars, reply rate 31.0%, over 528 ranked companies · benchmark 7 Oct 2026
Score
63.0
Industry average 59.5
3.5 above average
Rating
3.97
Industry average 4.39
0.42 below average
Reply rate
—
Industry average 31.0%
not measured
Among ranked Vaping & Smoking Alternatives companies
Only companies with enough recent, scoreable reviews are ranked.
65% of reviews positive, 33% negative
Covering September 2026 — 8 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.
Share of theme mentions
Themes extracted from 162 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 528 ranked companies in Vaping & Smoking Alternatives (benchmark 7 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.156 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.170). Review the worst months in the trend data to identify specific operational or product issues.
Included in the full report
Unlock the full report — $4.99