Based on public reviews and response behavior.
170 reviews over 386 days (about 13 per month). Busiest month: 11% of reviews. Languages: en 100%.
Vaping & Smoking Alternatives average: score 59.5, rating 4.39 stars, reply rate 31.0%, over 528 ranked companies · benchmark 7 Oct 2026
Score
63.0
Industry average 59.5
3.5 above average
Rating
4.65
Industry average 4.39
0.26 above average
Reply rate
—
Industry average 31.0%
not measured
Among ranked Vaping & Smoking Alternatives companies
Only companies with enough recent, scoreable reviews are ranked.
87% of reviews positive, 12% negative
Covering August 2026 — 11 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 82% of reviews in this period, with 9% negative and 9% neutral.
Share of theme mentions
Themes extracted from 170 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 528 ranked companies in Vaping & Smoking Alternatives (benchmark 7 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.104). Review the worst months in the trend data to identify specific operational or product issues.
"Product Quality" is the strongest recurring theme in the reviews: 86 mentions with a sentiment score of 89.50/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
