Puffco

Vaping & Smoking Alternatives • United Statespuffco.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

51/100

−27.3 vs. last month3.74 ★ average rating · 1,100 reviews

Competitive Performance Rank

Among fully-analyzed Vaping & Smoking Alternatives companies

#132of 173

Top 76% · Bottom Tier

#1 (best)#173 (worst)

#130Peer

#131Peer

#132This company

#133Peer

#134Peer

Overall Customer Sentiment

Below Average

65% of reviews positive, 34% negative

65%

positive

Positive65%
Neutral2%
Negative34%

Sentiment Balance

Covering August 2026 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,100 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

21.5%

Problem Resolution

15.7%

Product Quality

14.1%

Loyalty

11.8%

Communication

10.7%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 10.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH51/100

51/100

signal score

•Built from a negative-review share of 33.8% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.7avg rating

5★

61.8%

4★

4.6%

3★

4.2%

2★

4.6%

1★

24.7%

Based on 1,100 analyzed reviews. Sentiment is slipping: 57.9% of reviews in the last three months were positive, compared with 64.0% in the three months before that.

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