Based on public reviews and response behavior.
417 reviews over 2,798 days (about 4.5 per month). Busiest month: 6% of reviews.
Vaping & Smoking Alternatives average: score 59.3, rating 4.37 stars, reply rate 30.1%, over 583 ranked companies · benchmark 9 Oct 2026
Score
50.7
Industry average 59.3
8.6 below average
Rating
4.68
Industry average 4.37
0.31 above average
Reply rate
—
Industry average 30.1%
not measured
Among ranked Vaping & Smoking Alternatives companies
Only companies with enough recent, scoreable reviews are ranked.
77% of reviews positive, 20% negative
Covering September 2024 — 12 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 8% negative and 17% neutral.
Share of theme mentions
Themes extracted from 417 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 583 ranked companies in Vaping & Smoking Alternatives (benchmark 9 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.191). Review the worst months in the trend data to identify specific operational or product issues.
An overall score of 50.7 sits in the bottom quarter of about 600 ranked Vaping & Smoking Alternatives companies (25th percentile: 51, median: 57). The weakest topic and the reply rate are the two levers that move this score fastest.
Included in the full report
Unlock the full report — $4.99