Customereye

Vape Juice Depot

Vaping & Smoking Alternatives • United Statesvapejuicedepot.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

46/100
+1.3 vs. last month4.36 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Vaping & Smoking Alternatives companies

#162of 173
Top 94% · Bottom Tier
#1 (best)#173 (worst)
#160Peer
#161Peer
#162This company
#163Peer
#164Peer

Overall Customer Sentiment

Below Average

67% of reviews positive, 30% negative

67%
positive
  • Positive67%
  • Neutral3%
  • Negative30%

Sentiment Balance

Covering September 2024 — 187 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 70% of reviews in this period, with 27% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
27.2%
Response Speed
18.3%
Product Quality
13.4%
Pricing
10.6%
Loyalty
9.1%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 3.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM40/100
40/100
signal score
  • Built from a negative-review share of 34.3% across this company's analyzed reviews.
  • 3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
76.8%
4
5.3%
3
4.7%
2
3.5%
1
9.7%

Based on 600 analyzed reviews.

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