Based on public reviews and response behavior.
2,018 reviews over 4,505 days (about 14 per month). Busiest month: 49% of reviews. Languages: en 60%, unknown 26%, de 4%.
Finance & Insurance average: score 63.1, rating 4.25 stars, reply rate 48.2%, over 2,412 ranked companies · benchmark 11 Oct 2026
Score
42.4
Industry average 63.1
20.7 below average
Rating
4.19
Industry average 4.25
0.06 below average
Reply rate
—
Industry average 48.2%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
50% of reviews positive, 48% negative
Covering July 2026 — 550 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 52% of reviews in this period, with 46% negative and 2% neutral.
Based on 3 months of reviews, too short to read a trend
Share of theme mentions
Themes extracted from 2,018 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,412 ranked companies in Finance & Insurance (benchmark 11 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.133). Review the worst months in the trend data to identify specific operational or product issues.
An overall score of 42.4 sits in the bottom quarter of about 2,400 ranked Finance & Insurance companies (25th percentile: 54, median: 65). The weakest topic and the reply rate are the two levers that move this score fastest.
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