Finance & Insurance customer reviews: the 2026 benchmark
CustomerEye analysed 3,141 Finance & Insurance companies, which average an overall score of 62.1 out of 100 across 746,036 customer reviews. Across the industry, Delivery Shipping is the weakest theme, with an average sentiment of 66.1 out of 100.
Headline figures
- Companies analysed
- 3,141
- Average score
- 62.1 / 100
- Average rating
- 4.18 / 5
- Positive reviews
- 73.1%
- Reviews behind the benchmark
- 746,036
642 of these companies show a rising review trend.
Highest-scoring Finance & Insurance companies
| # | Company | Score | Rating | Reviews |
|---|---|---|---|---|
| 1 | Nelson Frank | 97.1 | 4.78 | 96 |
| 2 | PF Money Service Limited | 96.8 | 5.00 | 100 |
| 3 | Excel Currencies | 96.4 | 4.92 | 100 |
| 4 | FFP - Foleys Faster Payments | 96.3 | 5.00 | 100 |
| 5 | AccKent (Accountants of Kent Limited) | 96.3 | 5.00 | 100 |
| 6 | Broadbench | 96.2 | 4.99 | 100 |
| 7 | ThePhlebotomyCentre | 96.2 | 5.00 | 100 |
| 8 | Cover My Bubble | 96.1 | 5.00 | 100 |
| 9 | Blue Shore Accountants | 95.8 | 5.00 | 85 |
| 10 | WIS Mortgages and Insurance services | 95.8 | 4.98 | 100 |
What Finance & Insurance customers talk about
Average sentiment per theme across the industry, weakest first (0–100).
Finance & Insurance: average sentiment by theme
| Category | Value (score) |
|---|---|
| Delivery Shipping | 66.1 score |
| Communication | 68 score |
| Problem Resolution | 69.9 score |
| Pricing | 70.8 score |
| Response Speed | 74.7 score |
| Loyalty | 74.8 score |
| Value For Money | 76.5 score |
| Customer Support | 77.5 score |
| Onboarding | 81.1 score |
| Product Quality | 82.3 score |