Customereye

Police Mutual

Finance & Insurancewww.policemutual.co.uk

Review data last updated .

Based on public reviews and response behavior.

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198 reviews over 358 days (about 17 per month). Busiest month: 13% of reviews. Languages: en 100%.

Overall Score

93/100
+20.0 vs. last month4.82 ★ average rating · 198 reviews
93/100 from 198 reviews over 13 months, moderate confidence.

Finance & Insurance average: score 62.4, rating 4.18 stars, reply rate 45.0%, over 3,047 ranked companies · benchmark 17 Oct 2026

Score

92.5

Industry average 62.4

30.1 above average

Rating

4.82

Industry average 4.18

0.64 above average

Reply rate

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Industry average 45.0%

not measured

Competitive Performance Rank

Among ranked Finance & Insurance companies

#63of 3047 ranked in Finance & Insurance
Top 2% · Top Tierup 656 from last month
#1 (best)#3047 (worst)
#61Peer
#62Peer
#63This company
#64Peer
#65Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

89% of reviews positive, 10% negative

89%
positive
  • Positive89%
  • Neutral0%
  • Negative10%

Sentiment Balance

Covering October 2026 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Customer Support
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Loyalty
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Onboarding
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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