Based on public reviews and response behavior.
998 reviews over 60 days (about 506 per month). Busiest month: 52% of reviews — one month dominates this sample. Languages: en 66%, unknown 23%, es 5%.
Finance & Insurance average: score 64.0, rating 4.23 stars, reply rate 47.0%, over 2,796 ranked companies · benchmark 30 Oct 2026
Score
64.6
Industry average 64.0
0.6 above average
Rating
4.47
Industry average 4.23
0.24 above average
Reply rate
—
Industry average 47.0%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
71% of reviews positive, 28% negative
Covering July 2026 — 143 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 47% of reviews in this period, with 51% negative and 2% neutral.
Based on 3 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 998 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,796 ranked companies in Finance & Insurance (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.165 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 83% of reviews against an industry average of 47%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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