Navy Federal Credit Union

Finance & Insurance • USwww.navyfederal.org

Review data last updated July 2, 2026.

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Based on public reviews and response behavior.

Overall Score

65/100

−40.2 vs. last month3.29 ★ average rating · 1,694 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#99of 373

Top 27% · Upper Half

#1 (best)#373 (worst)

#97Peer

#98Peer

#99This company

#100Peer

#101Peer

Overall Customer Sentiment

Above Average

53% of reviews positive, 45% negative

53%

positive

Positive53%
Neutral2%
Negative45%

Sentiment Balance

Covering August 2026 — 25 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 24% of reviews in this period, with 72% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,660 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

17.5%

Onboarding

13.7%

Product Quality

13.2%

Loyalty

13.1%

Communication

11.3%

Most feedback concerns Customer Support.

The most common complaint theme is Loyalty, making up 13.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH55/100

55/100

signal score

•Built from a negative-review share of 45.0% across this company's analyzed reviews.
•11 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.3avg rating

5★

46.1%

4★

7.3%

3★

8.0%

2★

6.7%

1★

31.9%

Based on 1,694 analyzed reviews. Sentiment is improving: 76.0% of reviews in the last three months were positive, compared with 44.0% in the three months before that.

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