Based on public reviews and response behavior.
Among fully-analyzed Finance & Insurance companies
68% of reviews positive, 31% negative
Covering August 2026 — 626 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 61% of reviews in this period, with 37% negative and 2% neutral.
Showing 1,350 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.
Sentiment has been declining over the period shown.
Share of theme mentions
Most feedback concerns Product Quality.
The most common complaint theme is Problem Resolution, making up 5.4% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
A custom analysis has an AI read this company's negative reviews to name the specific warning signs behind the risk.
Request Custom AnalysisStar split and recent-versus-earlier sentiment.
Based on 1,350 analyzed reviews. Sentiment is slipping: 81.0% of reviews in the last three months were positive, compared with 86.2% in the three months before that.
A custom analysis groups reviewers into distinct customer segments, with what each group actually says.
Request Custom Analysis