Based on public reviews and response behavior.
1,350 reviews.
Finance & Insurance average: score 62.9, rating 4.27 stars, reply rate 49.3%, over 2,001 ranked companies · benchmark 6 Oct 2026
Score
47.2
Industry average 62.9
15.7 below average
Rating
4.23
Industry average 4.27
0.04 below average
Reply rate
—
Industry average 49.3%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
68% of reviews positive, 31% negative
Covering August 2026 — 626 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 61% of reviews in this period, with 37% negative and 2% neutral.
Share of theme mentions
Themes extracted from 1,350 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,001 ranked companies in Finance & Insurance (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.266). Review the worst months in the trend data to identify specific operational or product issues.
An overall score of 47.2 sits in the bottom quarter of about 2,000 ranked Finance & Insurance companies (25th percentile: 54, median: 65). The weakest topic and the reply rate are the two levers that move this score fastest.
