Based on public reviews and response behavior.
185 reviews over 301 days (about 19 per month). Busiest month: 65% of reviews — one month dominates this sample. Languages: es 75%, en 17%, pt 8%.
Finance & Insurance average: score 63.9, rating 4.22 stars, reply rate 45.0%, over 3,263 ranked companies · benchmark 25 Oct 2026
Score
30.0
Industry average 63.9
33.9 below average
Rating
3.38
Industry average 4.22
0.84 below average
Reply rate
—
Industry average 45.0%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
6% of reviews positive, 94% negative
Covering August 2026 — 6 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 17% of reviews in this period, with 83% negative and 0% neutral.
Half or more of these reviews arrived in a single month
Reviews are mostly in Spanish
Share of theme mentions
Themes extracted from 185 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,263 ranked companies in Finance & Insurance (benchmark 25 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around pricing scores -0.466 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.185). Review the worst months in the trend data to identify specific operational or product issues.
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