Based on public reviews and response behavior.
661 reviews over 2,648 days (about 7.6 per month). Busiest month: 54% of reviews — one month dominates this sample. Languages: en 100%, es 0%, unknown 0%.
Finance & Insurance average: score 64.0, rating 4.23 stars, reply rate 47.0%, over 2,796 ranked companies · benchmark 30 Oct 2026
Score
29.6
Industry average 64.0
34.4 below average
Rating
2.45
Industry average 4.23
1.78 below average
Reply rate
—
Industry average 47.0%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
35% of reviews positive, 63% negative
Covering August 2026 — 153 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 66% negative and 1% neutral.
Based on 3 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 661 most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,796 ranked companies in Finance & Insurance (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.212 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 29.6 sits in the bottom quarter of about 2,800 ranked Finance & Insurance companies (25th percentile: 55, median: 66). The weakest topic and the reply rate are the two levers that move this score fastest.
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