Based on public reviews and response behavior.
600 reviews over 1,150 days (about 16 per month). Busiest month: 53% of reviews — one month dominates this sample.
Finance & Insurance average: score 62.9, rating 4.27 stars, reply rate 49.3%, over 2,001 ranked companies · benchmark 6 Oct 2026
Score
64.6
Industry average 62.9
1.7 above average
Rating
4.39
Industry average 4.27
0.12 above average
Reply rate
—
Industry average 49.3%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
76% of reviews positive, 22% negative
Covering June 2024 — 7 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,001 ranked companies in Finance & Insurance (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 3% of reviews against an industry average of 49%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 281 mentions with a sentiment score of 78.85/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
