Expatfile 🇺🇸

Finance & Insurance • United Statesexpatfile.tax

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

67/100

−1.6 vs. last month4.80 ★ average rating · 1,004 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#73of 373

Top 20% · Top Tier

#1 (best)#373 (worst)

#71Peer

#72Peer

#73This company

#74Peer

#75Peer

Overall Customer Sentiment

Category Leader

80% of reviews positive, 18% negative

80%

positive

Positive80%
Neutral2%
Negative18%

Sentiment Balance

Covering July 2026 — 22 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 82% of reviews in this period, with 18% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,003 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

28.8%

Customer Support

16.4%

Loyalty

14.7%

Response Speed

13.2%

Product Quality

7.2%

Most feedback concerns Onboarding.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW18/100

18/100

signal score

•Built from a negative-review share of 17.8% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

87.4%

4★

8.3%

3★

2.3%

2★

1.1%

1★

1.0%

Based on 1,004 analyzed reviews. Sentiment is holding steady: 98.1% of reviews in the last three months were positive, compared with 97.7% in the three months before that.

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