Based on public reviews and response behavior.
200 reviews over 74 days (about 82 per month). Busiest month: 45% of reviews. Languages: en 100%.
Finance & Insurance average: score 62.9, rating 4.27 stars, reply rate 49.3%, over 2,001 ranked companies · benchmark 6 Oct 2026
Score
64.0
Industry average 62.9
1.1 above average
Rating
3.87
Industry average 4.27
0.40 below average
Reply rate
—
Industry average 49.3%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
64% of reviews positive, 35% negative
Covering September 2026 — 60 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 37% negative and 3% neutral.
Based on 3 months of reviews, too short to read a trend
Share of theme mentions
Themes extracted from 200 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,001 ranked companies in Finance & Insurance (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 100% of reviews against an industry average of 49%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 115 mentions with a sentiment score of 76.15/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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