Based on public reviews and response behavior.
200 reviews over 52 days (about 117 per month). Busiest month: 62% of reviews — one month dominates this sample. Languages: en 100%.
Finance & Insurance average: score 62.9, rating 4.27 stars, reply rate 49.3%, over 2,001 ranked companies · benchmark 6 Oct 2026
Score
65.7
Industry average 62.9
2.8 above average
Rating
4.16
Industry average 4.27
0.11 below average
Reply rate
—
Industry average 49.3%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
70% of reviews positive, 30% negative
Covering September 2026 — 45 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 78% of reviews in this period, with 22% negative and 0% neutral.
Based on 3 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 200 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,001 ranked companies in Finance & Insurance (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.111 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 99% of reviews against an industry average of 49%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
