Based on public reviews and response behavior.
200 reviews over 19 days (about 320 per month). Busiest month: 90% of reviews — one month dominates this sample. Languages: en 100%.
Finance & Insurance average: score 63.1, rating 4.25 stars, reply rate 48.2%, over 2,412 ranked companies · benchmark 11 Oct 2026
Score
45.9
Industry average 63.1
17.2 below average
Rating
3.38
Industry average 4.25
0.87 below average
Reply rate
—
Industry average 48.2%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
55% of reviews positive, 43% negative
Covering September 2026 — 179 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 55% of reviews in this period, with 44% negative and 2% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 200 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,412 ranked companies in Finance & Insurance (benchmark 11 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.555 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 45.9 sits in the bottom quarter of about 2,300 ranked Finance & Insurance companies (25th percentile: 54, median: 65). The weakest topic and the reply rate are the two levers that move this score fastest.
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